South African Revenue Service (SARS) is looking for youth to apply for Service Consultant Trainee / Internship Programme 2023.
Closing Date: 03 March 2023
Location: North West (x23), Limpopo (x10), Mpumalanga (x13), Free State/ Northern Cape (x30), Eastern Cape (x30)
Job Purpose
To handle inbound and outbound scripted and partially scripted service requests across tax products from 1 – 2 interaction channels in compliance with SARS policies and procedures by consulting with clients, facilitate query resolution, maintaining taxpayer and trader profiles, registering and de-registering taxpayers, taxpayer education, debt collection up to a civil judgements and outstanding returns, thereby ensuring enhanced service delivery and compliance.
Education and Experience
Minimum Qualification & Experience Required
- NQF Level 6 and above qualification in Taxation, Accounting or Finance (Relevant National Diploma / Advanced Certificate/ Degree/ Postgraduate)
- 2 years customer service experience
Job Outputs:
Process
- Handle inbound and outbound (scripted service interactions) through 1-2 channels interactions for all tax products, in compliance with SARS policies and procedures. (E-mail, Face to Face, Digital Channels, Virtual, Education and Promotion).
- Maintain the profile of existing taxpayers, register new taxpayers, code and subsequently deregister taxpayer on SARS core system in order to enhance taxpayer services.
- Follow-up on non-compliance at an entry level to enhance taxpayer service and improve taxpayer compliance.
- Receive, sort, register, process, and distribute all documentation to relevant business units, to enhance taxpayer services.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, quick and error free.
Technical competencies
- Active Listening– Concentrates on client. Listens without interrupting
- Communication Skills– Able to communicate effectively with others
- Computer Literacy– Able to effectively handle Microsoft Office programmes. Able to effectively capture and interpret transactions on all relevant SARS systems for area of work.
- Customer Relationship Management- Applies concepts of knowledge and skill and requires guidance but not constant supervision
- Customer Understanding– Implements administrative processes for the gathering of client information
- Efficiency Improvement– Contribution towards process and team efficiency
- Financial Acumen– Knowledge and understanding of basic accounting principles and procedures
- Handling difficult calls – Able to diffuse difficult situations with patience and a willingness to help
- Product Knowledge– Knows product and service futures well, able to match customer needs accordingly
- Query Resolution– Knowledge and application of query resolution methodology and principles
- Standard operating procedure compliance – Demonstrates the relevant level of knowledge of and compliance with relevant standard operating procedures
- SARS Systems Products – Knowledge and understanding of tax laws
- Tax Knowledge – Knowledge and understanding of tax laws
How to apply
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